Privacy Policy (NZ & AU Compliant)

Last updated: November 25, 2025
SIMNOVA (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988 (including the Australian Privacy Principles – APPs). By using our website and purchasing our products, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information you provide directly

We collect the following information when you place an order or contact us:

  • Name

  • Email address

  • Billing information

  • Payment details (processed via secure third-party payment processors; we do not store card numbers)

1.2 Automatically collected information

When you browse our site, we may collect:

  • IP address

  • Device and browser information

  • Pages visited

  • Cookies and analytics data
    This helps us improve website performance, security, and customer experience.

2. How We Use Your Information

We collect and use your information to process and deliver your eSIM order, send your QR code and installation instructions, verify your purchase, provide customer support, improve our services, prevent fraud, and comply with NZ and AU legal requirements. SIMNOVA does not sell or rent your personal information to third parties.

3. When We May Share Your Information

We may share your information with trusted third parties that help us operate our business, including Shopify (our e-commerce platform), payment processors (Shopify Payments, PayPal, Stripe), and email delivery providers. These service providers may be located in NZ, Australia, or overseas and must comply with NZ and AU privacy standards.

4. Storage and Security

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, modification, and disclosure. Your data is stored using secure industry-standard systems provided by Shopify and other reputable partners.

5. Access and Correction (Your Rights)

Under the NZ Privacy Act 2020 and the Australian Privacy Act 1988, you have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate. To submit a request, contact us at support@getsimnova.co.nz

6. Cookies

We use cookies to improve website performance, analyse traffic, and save your preferences. You may disable cookies in your browser settings, but some site features may not function correctly.

7. Children’s Privacy

Our products and services are not designed for individuals under 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy when necessary. The “Last Updated” date will reflect any changes.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@getsimnova.co.nz
Business Name: Venture Bytes Limited
Location: New Zealand