Unlimited Data Plans — Fair Use Policy
This policy explains how our unlimited data packages work and how you should use them. It applies to all unlimited data packages sold through this website, and should be read together with our Terms & Conditions, including the acceptable use rules in section 11. By purchasing or activating an unlimited data package, you agree to comply with this policy.
1. How can I use my unlimited package?
Our unlimited data packages are designed for personal, non-commercial use. You are welcome to use your package for everyday activities like browsing, streaming, messaging, video calling, and social media. You can also use your device as a personal hotspot to share your connection with other devices. However, excessive tethering or connecting an unreasonable number of devices may impact network performance and could trigger the network management measures described in this policy.
2. What do we mean by "unlimited"?
Our unlimited data packages do not have a fixed total data cap. However, to keep the network running fairly for everyone, each plan has a daily high-speed data threshold. When you exceed this threshold in a day, we will reduce your internet speed for the rest of that day. Your high-speed connection is intended to be restored when your daily allowance resets the next day, subject to network availability.
The daily high-speed threshold and the reduced speed vary by destination and plan type. The specific threshold and reduced-speed details for your plan are shown in the plan details before you buy, and again at checkout.
Your daily allowance resets every 24 hours, counted from the time you activated your eSIM. For the purposes of this policy, "day" means each 24-hour period that begins when you activate your eSIM and resets every 24 hours from that activation time.
3. What can I do at reduced speed?
At reduced speed, you should typically be able to send and receive messages, check email, browse simple web pages, and use maps for navigation. Data-heavy activities like video streaming, gaming, or large file downloads may be affected until your speed resets. Actual performance depends on network conditions and the specific reduced-speed threshold for your plan.
4. Things we ask you not to do
To protect the network and keep our service fair for all users, the following uses of an unlimited data package are not permitted:
- reselling, redistributing, or commercially sharing the data connection with third parties;
- operating the data connection on an unattended, automated, or machine-to-machine basis, including through SIM farms, auto-diallers, bulk messaging systems, or similar automated tools;
- using the data connection in a way that unreasonably degrades or congests the underlying network for other users (for example, continuously uploading or downloading very large files at high speeds for extended periods, running peer-to-peer file sharing applications, or hosting a web or game server);
- using the data connection for any unlawful purpose or in breach of applicable law; and
- attempting to circumvent or undermine any network management measures applied under this policy.
We will act reasonably in deciding whether a particular use falls within the above.
5. Network management
The networks that power our packages may apply traffic management during busy periods. This can result in speed reductions that are separate from the daily high-speed threshold described above, and are outside SIMNOVA's direct control. SIMNOVA makes no warranty as to connection speed, quality, or availability at any given time.
6. Breaches of this policy
If we reasonably believe that you are using an unlimited data package in a way that breaches this policy, we may, without prior notice:
- suspend or restrict access to your package and your SIMNOVA account;
- terminate your package without a refund; or
- take any other action we consider reasonably necessary to protect the network and other users.
A breach of this policy is also a breach of our Terms & Conditions, and the remedies available to us under those terms will apply.
7. General
We may update this policy from time to time. When we do, we will change the "Last updated" date below and, where the change is material, take reasonable steps to notify you. Changes take effect from the date of publication and apply to packages purchased on or after that date.
This policy, and any dispute or claim arising out of or in connection with it, is governed by the laws of New Zealand, and you and we submit to the non-exclusive jurisdiction of the New Zealand courts.
8. Questions?
Email us at support@getsimnova.com.
Last updated: 3 August 2026
SIMNOVA is a service of Venture Bytes Limited, New Zealand.
