Delivery Policy

All SIMNOVA products are eSIMs, delivered digitally by email. There is no physical shipping, no waiting for a parcel, and no delivery fee. Once your order is complete, we email you your eSIM QR code and installation instructions. You can install it straight away, or keep it until just before your trip.

1. Delivery time

  • Fast digital delivery — your eSIM QR code and installation instructions usually arrive within a few minutes of checkout.
  • If you have not received the email within 15 minutes, please check your spam, junk, or promotions folder.
  • Still nothing? Contact us (see section 6) with your order number and we will sort it out.

2. What you will receive

After checkout you will receive two emails:

  1. Order confirmation — a summary of your purchase.
  2. Your eSIM — your QR code and step-by-step installation instructions.

3. Before you buy

  • Enter a valid, correctly spelled email address at checkout — that is where your eSIM is sent.
  • Make sure your device supports eSIM and is carrier-unlocked.
  • Your eSIM QR code is unique and single-use. Keep it private and do not share it.

4. Wrong email address

If you entered the wrong email address, contact us at support@getsimnova.com as soon as possible with your order number, and we will resend your eSIM to the correct address. We are not responsible for an eSIM sent to an incorrect address entered at checkout, or for one that has already been installed by someone else.

5. No shipping fees

Because every SIMNOVA product is digital, we do not offer physical delivery and never charge shipping fees.

6. Need help?

If you have any trouble receiving your eSIM, our team is here to help. Email us at support@getsimnova.com and we will get you connected quickly.

Venture Bytes Limited
PO Box 56256, Dominion Road, Auckland 1446, New Zealand

SIMNOVA is a service of Venture Bytes Limited, New Zealand.