FAQs & Help

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Frequently asked questions

What is an eSIM?

An eSIM (embedded SIM) is a digital SIM that lets you activate a mobile plan without needing a physical SIM card. It's downloaded directly to your device, so you can start using it instantly after purchase.

How do I know if my device is eSIM compatible?

Your phone needs two things: eSIM support and a carrier unlock. iPhone XR and newer, Google Pixel 3 and newer, and Samsung Galaxy S20 and newer generally qualify, along with many recent models from other brands. The quickest check is your own phone — if Settings shows Add eSIM or Add Mobile Plan, you are good to go. Year of release is not a reliable guide on Android: many budget and mid-range models still ship without eSIM. See our device compatibility page for full model lists and the devices that will not work.

Can I use my normal SIM at the same time?

Yes. Most modern phones run two SIMs at once. Keep your home line active for calls, texts and banking 2FA codes, and use your SIMNOVA eSIM for data. Set Mobile Data and Data Roaming to the SIMNOVA eSIM only, so your home carrier cannot add a roaming charge to your bill.

Can I call and text with a SIMNOVA eSIM?

SIMNOVA eSIMs are data-only. They do not include a phone number or traditional calls and SMS. WhatsApp, FaceTime, Messenger, Google Maps and every app you use daily run normally on data, while your home number stays active on your primary SIM.

How many GB are included?

The amount of data depends on the plan you choose. Each eSIM plan clearly shows the data allowance, so you can pick the one that best fits your travel needs.

How long does it take to receive my eSIM after purchase?

You receive your eSIM instantly after purchase. Simply download it to your device and start using it right away.

When should I install my eSIM?

Before you fly, while you are connected to Wi-Fi at home. Install it a few hours before your trip, then switch the line on when you land. Your plan does not start until the eSIM connects to a network at your destination.

How do I activate my eSIM?

Activation is easy. Once you receive your eSIM QR code by email, just follow these steps: Open Settings on your device. Go to Cellular or Mobile Data. Select Add a New Plan / Add eSIM and scan the QR code. Follow the on-screen instructions to finish activation.

When am I billed?

You're billed at the time of purchase. There are no additional charges unless you choose another plan.

When does the plan start?

Your plan activates only when the eSIM connects to the network in your destination country, not before.

How do I check how much data I've used?

In the SIMNOVA app you can check your remaining data balance anytime. You can also see usage in your device settings: go to Settings > Cellular / Mobile Data, and you'll see how much data your eSIM has used so far.

Is it possible to extend my plan or top up?

Plans bought on this website cannot be extended or topped up — if you need more time or data, simply purchase another eSIM. In the SIMNOVA app you can top up in two taps and check your remaining data balance anytime.

Can I cancel my order or get a refund?

eSIMs are digital products, and once installed or activated, they are considered used and are non-refundable. However, a refund may be available if your eSIM is unused and unactivated. You may request a refund within 7 days of purchase, provided the eSIM has not been installed, activated, or used. Please ensure your device is eSIM-compatible before making a purchase.

What if my device is not connecting?

If your device isn't connecting, try the following: Make sure your eSIM is activated and turned on. Enable data roaming in your device settings. Restart your device to refresh the network connection. Check that the network you're trying to use is supported in your destination. Ensure you still have data available on your plan. If the issue continues, try selecting a network manually or reinstalling the eSIM.

Can I delete the eSIM after my trip?

Yes. You can remove it in your phone settings at any time.