Contact Us

We are here to help — whether you have a question about an order, need a hand with your eSIM, or just want to share some feedback. Email us at support@getsimnova.com and we aim to reply within 24–48 hours.

Tips for faster support

  • Include your order number if your enquiry is about a purchase.
  • Double-check your email address, so our reply reaches you.
  • If your question is about installation, tell us your device model and check that it is eSIM-compatible and carrier-unlocked — see our Device Compatibility page.

Business details

Trading name: SIMNOVA
Legal name: Venture Bytes Limited
Company number: 9280681 (New Zealand)
Postal address: PO Box 56256, Dominion Road, Auckland 1446, New Zealand

SIMNOVA is a service of Venture Bytes Limited, New Zealand.
Have questions?